Interview with Rapid Repair CEO

May 18, 2009 - Make sure you like EcoJoes on Facebook to stay updated on green ways to save money and help the environment. Just click the "like" button below. Muchas gracias!

Note: Since it was a phone interview and I didn’t have a recorder, his answers (and my questions) are not exact quotes, but are pretty close to what was actually said.

A little while ago, I had the good fortune to talk with Aaron Vronko, the CEO of RapidRepair, and ask him a few questions. For your 411, RapidRepair buys your broken small electronics and uses their parts to repair other people’s gadgets. A prime example of a business that helps the environment while also making money. But let’s get on with this here entrevista
Joe (Me): So, what does your company repair?

Aaron Vronko: Ipods, iphones, zune, mp3 players, handheld game consoles.

J: I heard you guys do electronics recycling; do people send in or come in in person?
AV: We get lots of walk-in business, but mainly people send in what they need to be repaired.

J: How fast do you guys fix most things?
AV: Our diagnostic process is free. We average about 1 day for diagnostics, then 1 day for repairs, so even if you mail your device in, you can get it back that same week.

J: How long have you been doing electronics recycling?
AV: We started our repair business 5 years ago, but didn’t recycle then. We didn’t throw away old stuff, just kept it around since it was all small electronics that didn’t take up much space. Then about 3 years ago we started recycling old stuff that we couldn’t use.

J: How much of what people bring in can you actually use?
AV: Very damaged items get recycled. We’ve used a couple different recycling companies, and usually have to call them just once a year. We don’t get any money for plastics or aluminum or batteries, but we do get a very small amount for a pound of boards.

J: Do y’all have any plans on expanding and opening new stores?
AV: We’ve looked at it, but we’re pretty comfortable. Our operations are basically at the center of country [Kalamazoo, Michigan], so it’s pretty fast to mail stuff to and from us.

J: What’s the biggest way that your company saves material from landfills?
AV: We use old parts to repair electronics. We take in old damaged devices and use them to make refurbished devices. Last year we saved 10,000 pounds of small electronics waste saved from landfill. These were small electronics, so 10,000 pounds represents a lot of iPods and Zunes. We just added consoles this year so the amount of waste saved this year will go up dramatically.

J: Last question: how many iPods do you yourself own?
AV: I actually don’t own any. I have an iPhone, and sometimes use that to play music. But even if I didn’t have the iPhone, I wouldn’t have an iPod.

I hope you enjoyed that interview. I know I did. The only question I forgot to ask was if I could have a free iPod. Dang! Anyhoo, if you need your iPod or Zune repaired (or want to sell your old or broken one), check out RapidRepair.

Posted in green business, recycle, save money on Monday, May 18th, 2009 at 11:10 AM.

One Response to “Interview with Rapid Repair CEO”

  1. Derick says:

    I might have to check these guys out. Thanks for the 411.

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